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Self-Service Bag Drop

2018

Collaborative Innovation: Self-Service Bag Drop

Passenger growth at Vancouver Airport (YVR) became constrained by space. As such, longer queues led to lower passenger satisfaction. The airport had the desire to solve the problem differently to others, and it became clear that a bag drop solution was needed — a bag drop that was fast and provided passengers with a great experience.

Glidepath partnered with Vancouver Airport’s ITS team (Innovative Travel Solutions) to develop what would become the CHECKITXPRESS™. In a collaboration of innovation, we brought to the partnership our strong Product Development and Innovation team, our in-house manufacturing expertise, and access to a wide range of long-standing and collaborative suppliers (not to mention our many years of experience and knowledge of the BHS industry). The result is a unique and highly efficient self-service bag drop that is quick and smooth in operation, is both easily accessible (even for travellers with limited mobility) and intuitive to use, features intrusion detection, ensuring bags are not tampered with during processing.

A principal goal in our development of the bag drop was to attain a first-time read rate of over 95% (i.e., an accurate first reading of a bag’s tag when a bag is placed on the check-in conveyor). This presented challenges in finding the best camera technology, and multiple camera configuration within the unit’s framework, to achieve this. Another goal was to reduce the height of the conveyor/scale down to a mere 100 mm (while still housing a free-floating weight scale, power rollers, conveyor belt, and the structural frame). This low profile (from floor to top of conveyor belt), and a robust, sloped front end, makes lifting or dragging a bag onto the conveyor exceptionally easy.